John Paul Mitchell Systems® respects your privacy when you visit any of the Company's Web sites, including paulmitchell.com. It is important that you understand what information is collected about you during your visit and what we do with that information. Your use of this Web site constitutes our acceptance of this Privacy Policy and your consent to the practices it describes. This Privacy Policy was last updated on August 16, 2010.

Scope. This privacy policy covers all of John Paul Mitchell Systems' Web sites. It does not, however, apply to entities that John Paul Mitchell Systems does not own or control, such as enhanced applications and their Web sites.

  1. Automatic Collection of Anonymous Information.

    For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name, if any, and collects the date and time of visit, the client IP address and referring site. We collect the information above, as well as e-mail addresses that visitors to our Web page choose to give us, the e-mail addresses of those who communicate with us via e-mail, and information volunteered by the consumer, such as survey information and/or site registrations.
  2. Personally Identifiable Information.

    We do not collect personally identifiable information about you, except when you provide it to us. This may occur when you complete user registration forms, complete an online survey, or when you place an order. The information may include your name, e-mail address, mailing address and telephone number, age group, gender and product preferences. If you prefer that we not collect this information, please do not provide us with such information. By giving us the information, you are consenting to its collection, use and disclosure as set forth below.

    Content. One reason people use John Paul Mitchell Systems' Web site is to share content with others. Examples include updating your status, uploading or taking photos, recording a video, sharing a link, creating an event or a group, making a comment, writing something or sending someone a message. If you do not want us to store metadata associated with content, please remove the metadata before uploading the content.

    Listing Information. With your consent, we may list your salon information on our Web site in order to direct customers to you to purchase certain products and to offer you certain promotional opportunities. We cannot guarantee, if you participate in any salon locator Web site, that your salon will come up as a referral on a specific schedule. The salon locator is a computer generated program and it will automatically retrieve information based on the number of salons in a given zip code or other methods used to create the locator list. Should you find any errors in the information listed about your salon or if your salon stops offering the products being sought, you agree to notify us at your earliest opportunity and allow us a reasonable time in which to make corrections.

  3. Uses of Information.

    The anonymous and personal information we collect is used for internal review, used to improve the content of our Web page, and used by us to contact consumers for informational, marketing and commercial purposes. The information will not be shared with other organizations for any purpose, except those circumstances stated below:

    • When you expressly authorize such disclosure;
    • In response to a request from local, state or federal law enforcement officials;
    • In response to a request by any judicial, administrative or similar proceeding or order, such as a subpoena;
    • Where we have a good faith belief that such disclosure is required by law;
    • In order to provide the services or uses identified above, including contacting consumers for informational, marketing and commercial purposes, John Paul Mitchell Systems, like many organizations, may utilize third-party service providers for some routine services such as promotional mailings. In such cases, John Paul Mitchell Systems provides only the information necessary to ensure the service is delivered and requires that the service provider sign a non-disclosure agreement agreeing to keep the customer's information confidential and secure and limiting its use to the purpose for which it was disclosed. After the service provider has completed the service, the service provider must either destroy the information or return it to John Paul Mitchell Systems;
    • In special circumstances, such as in response to a physical threat or perceived physical threat to any individual; and
    • In the event that we merge with another business entity or all of our assets related to the products or services that you receive from us are acquired by another business entity, it is likely that customer information will be one of the assets transferred to the other business entity. In the event of such a merger or acquisition, we reserve the right to disclose your personal information to the other business entity pursuant to the terms of this privacy policy.
  4. Children's Privacy.

    We do not knowingly collect, maintain or use personally identifiable information submitted to the site by children under 13 years of age. If you are under age 13, please do not attempt to register on John Paul Mitchell Systems' Web sites, or provide any personal information about yourself to us. If we become aware that a child under 13 years of age has submitted personally identifiable information to the site, we will not use that information and will immediately delete the information from its record.

    Parental Participation. We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet, and we encourage parents to teach their children about safe internet use practices.

  5. "Cookies" and Advertisers.

    Additionally, we may use cookies, which are small text files that are stored on your computer, to gather and keep track of information and help us review traffic patterns and improve the site. Although many browsers are set to accept cookies, you can set your browser to reject cookies, but this may prevent you from using some of the features of the site.

    With respect to ad servers: We do not partner with or have relationships with any ad server companies. We will never provide your personally identifiable information to third parties for their use in marketing their products and services to you without your consent.

  6. Links.

    The Web site may contain links to or from other Web sites. Please be aware that we are not responsible for the privacy policies of other Web sites. This privacy policy applies only to the information we collect on this Web site. We encourage you to read the privacy policies of other Web sites you link to from this Web site or otherwise visit.

  7. Choice/Opt-Out.

    If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the below address or writing to us at the below address. Requests to remove your e-mail address from our lists may take up to two weeks to fulfill. If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing us at the below address or writing to us at the below address. Requests to remove your postal address from our mailing lists may take up to six weeks to fulfill. If you receive postal mail from us during this six-week period, please disregard the mail.

    Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail at the below address or writing to us at the below address.

  8. Changes in Privacy Policy.

    From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, please check back at our Web site periodically.

  9. Access to Personal Information.

    Upon a reasonable request, we will provide site visitors with access to information that we maintain about them. Consumers can request this information by writing to us at the below address. Upon a reasonable request, we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us an e-mail at the below address or writing to us at the below address.

  10. Security.

    With respect to security: We have commercially reasonable security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

  11. Other Web Site Links.

    We may from time to time link our Web site to Facebook® and other Web sites to advertise our products, contests and to do marketing research. Should you use any such links, the linked Web site's privacy policy governs the use of that linked Web site, not the JPMS privacy policy. You can obtain FACEBOOK's privacy policy at http://www.facebook.com/policy.php.

  12. Contact Us.

    If you have any questions or concerns about this privacy policy, please contact us at John Paul Mitchell Systems, Attn.: Web Privacy, 9701 Wilshire Boulevard, Suite 1205, Beverly Hills, CA 90212 or you can reach us by telephone at 1-800 793-8790 or by e-mail at news@paulmitchell.com.

Copyright 2010 John Paul Mitchell Systems ________________________________________________________________________________________________________________


Effective Date: May 1, 2010
Welcome to the John Paul Mitchell Systems MITCH Web site. John Paul Mitchell Systems® provides the content and services available on this Web site under the following Terms and Conditions. By using this Web site, you are acknowledging that you have read, understood and agreed to be bound by these Terms and Conditions (Terms of Use), our Privacy Policy and by all applicable laws and regulations, including export and re-export control laws, and you agree that you and you alone are responsible for compliance with any applicable local laws. Any unauthorized use of the Web site or its content is prohibited. These Terms of Use were last updated on May 1, 2010.

  1. Privacy.

    Please review our Privacy Policy so that you may understand our privacy practices.
  2. Purchase Related Policies.

    Any product, service or sample that we may provide you is for your personal use only. You may not sell or resell any of the products, services or samples you receive from us. We reserve the right to cancel, reduce or modify any orders placed with us at our sole discretion.
  3. Accuracy of Information.

    We try to be as accurate as possible in describing the products and services on this Web site. However, we do not warrant that the product and service descriptions are error free.
  4. Intellectual Property, Trademarks and Copyrights.

    The trademarks, logos and service marks (collectively the "Trademarks") are registered and unregistered marks owned by John Paul Mitchell Systems and are protected by the laws of the United States and other countries.

    All of the content of this Web site is the property of John Paul Mitchell Systems and is protected by the copyright laws of the United States and other countries. Except as expressly provided in Section 5, nothing contained in these Terms of Use shall be construed as conferring any license or right, by implication, estoppel or otherwise, under trademark, copyright or other intellectual property rights.

  5. Limited License.

    You have permission to temporarily download one copy of the materials on the Web site for transitory viewing only. Except as provided in the preceding sentence, you are not allowed to use the site for any commercial purpose. This is the grant of a limited, revocable license, not a transfer of title, and under this license you may not: (1) modify or copy the materials, use the materials for any commercial purpose, except as provided above, or for any public display (commercial or noncommercial); (2) attempt to decompile or reverse engineer any software contained on the Web site; (3) remove any copyright or other proprietary notations from the materials; (4) transfer the materials to another person; or (5) "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions, and may be terminated by John Paul Mitchell Systems at any time, in its sole discretion. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed form. You may not use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users. You may not use any "robot," "spider," other automatic device, or manual process to monitor or copy our Web pages or the content contained herein without our prior expressed written permission. You may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit or public purposes all or any portion of the Web site, except to the extent permitted in these Terms of Use. You may not use or otherwise export or re-export the Web site or any portion thereof, the content or any software available on or through the Web site in violation of the export control laws and regulations of the United States of America.

  6. Warranty and Disclaimers.

    Because of the possibility of human and mechanical error as well as other factors, John Paul Mitchell Systems is not responsible for any errors in or omissions from the information contained in or accessed through this Web site. John Paul Mitchell Systems shall not be liable for any damages or injury resulting from users' access to or inability to access this Web site or from reliance on any information at this Web site. John Paul Mitchell Systems does not represent or warrant that the Web site will be error-free, free of viruses or other harmful components, or that defects will be corrected. John Paul Mitchell Systems does not warrant or represent that the information available on or through the Web site will be correct, accurate, timely, or otherwise reliable. John Paul Mitchell Systems may make improvements and/or changes to its features, functionality or content at any time.

    Some U.S. states and foreign countries provide rights in addition to those above or do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages. Therefore, the above limitations may not apply to you, or there may be state provisions that supersede the above. Any clause of this disclaimer declared invalid by the appropriate authority shall be deemed severable and shall not affect the validity or enforceability of the remainder of this disclaimer.

  7. Links to Other Sites.

    This Web site may provide links or references on the Web site to other Web sites. John Paul Mitchell Systems may or may not have a business or other relationship with the owners or operators of these sites, or these sites themselves. John Paul Mitchell Systems provides these links or references as a convenience only. John Paul Mitchell Systems is not responsible for the privacy practices or the content of linked or referenced sites. Any reference to a hypertext link obtained from this Web site, or to a specific product, process, location or service, does not necessarily constitute or imply any ownership, sponsorship, endorsement arrangement or any other relationship between John Paul Mitchell Systems and anything found at any such linked site, including, but not limited to, any organization, product, process, service or other information. Furthermore, your linking to another site is entirely at your own risk. The views and opinions expressed in any referenced hypertext link do not necessarily state or reflect those of John Paul Mitchell Systems.

    As with the Web site itself, in no event shall John Paul Mitchell Systems, its parent, affiliates, divisions, and subsidiaries, and their respective officers, directors, employees, agents, representatives, information providers and licensors, and their respective heirs and assigns, be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages from your clicking or following any links on the Web site, even if informed of the possibility of such damages.

  8. Information Submitted.

    John Paul Mitchell Systems intends to leave each visitor to the Web site with the decision of whether or not to forward personal or other information to John Paul Mitchell Systems, subject to these Terms of Use and our Privacy Policy. Unless expressly agreed in a separate writing signed by an officer of John Paul Mitchell Systems, any information, data, material or other information you provide, transmit or post to this Web site or to John Paul Mitchell Systems ("Submitted Information") will be considered non-confidential and non-proprietary. If John Paul Mitchell Systems receives information via this Web site, the Internet, fax or mail, John Paul Mitchell Systems will treat it as if it were an authorized transmission, and except as otherwise stated in our Privacy Policy, John Paul Mitchell Systems reserves the right to use and reproduce such information for any purpose whatsoever.

    Except as expressly stated in our Privacy Policy, John Paul Mitchell Systems will have no obligations with respect to the Submitted Information. You may not transmit or post anything to this Web site that is unlawful, threatening, pornographic, obscene, profane, hateful, racist, libelous, defamatory, or that would otherwise violate any law.

  9. Registration.

    Certain sections of this Web site may require you to register. If registration is requested, you agree to provide John Paul Mitchell Systems with accurate, complete registration information. It is your responsibility to inform John Paul Mitchell Systems of any changes to that information by accessing the registration portion of the Web site. Unless otherwise indicated, each registration is for a single user only. While John Paul Mitchell Systems does not encourage any other person using the registered sections under your name, you alone are responsible for preventing such unauthorized use. If you believe there has been unauthorized use, you must notify John Paul Mitchell Systems immediately by emailing news@paulmitchell.com. Notwithstanding this provision, John Paul Mitchell Systems makes no representations or promises or warranties that it can or will be able to prevent any unauthorized use of your registration.

    Except as expressly stated in our Privacy Policy, you are solely liable for any submitted information. You agree to indemnify, defend and hold harmless John Paul Mitchell Systems from any claim, action, demand, loss, or damages (including attorneys' fees and costs) arising out of or relating to your violation of these Terms of Use, your use of the Web site, the submitted information, or your violation of any rights of a third party.

  10. Participation in Web Site.

    John Paul Mitchell Systems may invite you to participate in online surveys or to give us personal information. Unless otherwise stated, participation is voluntary. See our privacy policy for additional information regarding our information collection and disclosure practices. From time to time, John Paul Mitchell Systems may provide coupons, or run sweepstakes, drawings or other promotions on the Web site. These promotions are subject to additional terms and conditions that will be made available at the time of such provision or competition. Web coupons are limited to one coupon per person, per visit except for occasional 'no purchase required' coupons, which are limited to one free item per household, per offer. Any attempt to redeem more than one coupon per offer constitutes fraud unless otherwise agreed in a separate writing signed by a John Paul Mitchell Systems designated representative. Linking to the Web site is allowed only under the conditions listed below and in these Terms of Use. You may provide a hypertext link to this Web site on another Web site with the written permission of John Paul Mitchell Systems only.

  11. Jurisdiction.

    The terms of this Web site and any claims relating to this Web site shall, except as required under applicable United States federal law, be governed by the laws of the State of California, without regard to its conflict of law provisions. Any action arising out of or relating to these Terms of Use shall be filed only in state or federal courts located in or sitting over Los Angeles County, California, and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action.

  12. Entire Agreement.

    These Terms of Use incorporate by reference any notices contained on the Web site itself, including the Privacy Policy, (but not on sites to which this Web site may link), and constitute the entire agreement with respect to access to and use of the Web site. If any provision of these Terms of Use is unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions, and shall not affect the validity and enforceability of the remaining provisions.

  13. Violation of Terms of Use.

    John Paul Mitchell Systems will determine your compliance with these Terms of Use in its sole discretion. Any violation of these Terms of Use may result in restrictions on your access to all or part of the Web site and may be referred to appropriate enforcement authorities.

Thank you for taking the time to read our terms and conditions. © 2010 John Paul Mitchell Systems All rights reserved.